Terms & Condition - Evora

Terms and Conditions

Last updated: 12 August 2026

Welcome to Evora, also referred to as herEVORA (“Evora”, “herEVORA”, “we”, “us”, or “our”).

These Terms and Conditions (“Terms”) govern your access to and use of our website, products, applications, subscriptions, and related services (collectively, the “Services”).

By accessing our website, creating an account, placing an order, purchasing a product, subscribing to an Evora service, or using our application, you agree to these Terms. Please read them carefully before using our Services.

1. About Evora

The Services are operated by:

Business name: [YOUR LEGAL BUSINESS NAME]
Trading name: Evora / herEVORA
Website: [YOUR WEBSITE URL]
Email: [YOUR CONTACT EMAIL]
Business address: [YOUR BUSINESS ADDRESS]
Country: [YOUR COUNTRY]

2. Eligibility

You must provide accurate and complete information when creating an account or placing an order.

By using the Services, you confirm that:

  • You are legally capable of entering into a contract under the laws applicable to you.

  • The information you provide is accurate and current.

  • You will use the Services in compliance with applicable laws.

  • You will not use the Services for unlawful, fraudulent, abusive, or unauthorised purposes.

Where an age restriction applies to a particular product or service, you must meet that requirement.

3. Our Products and Services

Evora may offer physical products, including wellness products such as Evora Daily Wellness Powder, as well as digital products and services, including the Evora application and subscription services.

Product descriptions, ingredients, specifications, images, pricing, availability, and other information are provided for general informational and commercial purposes.

We make reasonable efforts to ensure product information is accurate, but colours, packaging, images, availability, and other details may vary.

We reserve the right to modify, discontinue, or update products or services at any time.

4. Health and Wellness Disclaimer

Evora's products, application, content, recommendations, reminders, insights, and other Services are intended for general wellness and informational purposes only.

They are not intended to:

  • Diagnose a disease or medical condition

  • Treat, cure, or prevent any disease or medical condition

  • Replace advice from a qualified healthcare professional

  • Replace prescribed medication or professional medical treatment

  • Provide emergency medical services

You should consult an appropriately qualified healthcare professional before making decisions about your health, diet, supplements, medication, or treatment, particularly if you are pregnant, breastfeeding, taking medication, have an existing medical condition, or have other health concerns.

You are responsible for determining whether a product or feature is appropriate for you.

5. Product Information and Allergies

You are responsible for reviewing product ingredients, allergen information, warnings, usage instructions, and other product information before use.

Do not use a product if you are allergic or sensitive to any of its ingredients.

If you experience an adverse reaction or other concerning symptoms after using a product, discontinue use and seek appropriate professional advice.

Evora does not guarantee that a product will be suitable for every individual or produce a particular result.

6. Orders

When you place an order, you are making an offer to purchase the relevant products under these Terms.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including because of:

  • Product availability

  • Pricing or listing errors

  • Suspected fraud or abuse

  • Payment problems

  • Shipping limitations

  • Legal or regulatory requirements

  • Other legitimate business reasons

If we cancel an order after payment has been made, we will arrange an appropriate refund of the amount paid for the cancelled order.

7. Pricing and Payment

All prices displayed on our website are stated in the currency shown at checkout unless otherwise indicated.

Prices may change at any time, but changes will not normally affect orders that have already been accepted.

Payment may be processed through Shopify and/or third-party payment providers supported by our store.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

You are responsible for providing accurate billing and payment information.

8. Subscriptions

Evora may offer subscription-based digital services, including an Evora+ annual subscription.

Where you purchase a subscription:

  • The applicable subscription price will be displayed before checkout.

  • Your subscription may automatically renew where automatic renewal is clearly disclosed and permitted by applicable law.

  • Renewal charges will be applied using the payment method authorised for your subscription.

  • Subscription pricing may change for future renewal periods, subject to applicable notice requirements.

  • You may cancel your subscription in accordance with the cancellation process made available through your account, the app, or our store.

Any free trial, promotional period, introductory offer, or other special subscription pricing will be subject to the specific terms shown when you sign up.

Unless expressly stated otherwise, a free trial or promotional period does not mean that the subscription is permanently free.

9. Free Trials

Where a free trial is offered:

  • Eligibility may be limited.

  • We may restrict multiple free trials for the same person, account, payment method, or household where reasonably necessary to prevent abuse.

  • Unless clearly stated otherwise, the subscription may automatically convert to a paid subscription at the end of the trial period.

  • The applicable price and renewal terms will be displayed before or during sign-up.

  • You may cancel before the end of the trial to avoid a charge where the applicable cancellation process permits this.

10. Shipping and Delivery

Physical products are shipped to the delivery address provided at checkout.

You are responsible for ensuring that your delivery information is accurate.

Delivery times shown on our website are estimates unless expressly stated as guaranteed.

Delivery may be affected by:

  • Carrier delays

  • Customs procedures

  • Weather

  • Public holidays

  • Incorrect addresses

  • Events outside our reasonable control

Once an order has been handed to the carrier, tracking information may be provided where available.

11. International Orders

Where we accept international orders, you may be responsible for applicable customs duties, import taxes, local fees, or other charges imposed by the destination country unless expressly stated otherwise at checkout.

You are responsible for complying with applicable import requirements in your country.

We cannot guarantee that every product can be legally imported into every jurisdiction.

12. Returns and Refunds

Our return and refund rules are set out in our Refund and Returns Policy, which forms part of these Terms.

Certain products may be exempt from return for hygiene, safety, or other legal reasons where permitted by applicable law.

Nothing in these Terms is intended to remove or limit mandatory consumer rights that cannot legally be excluded.

Where applicable law gives you cancellation, return, refund, replacement, or other consumer rights, those rights will continue to apply.

13. Damaged, Incorrect, or Missing Orders

If your order arrives damaged, incorrect, incomplete, or otherwise has an issue, contact us as soon as reasonably possible at:

[YOUR SUPPORT EMAIL]

Please provide your order number and relevant details, and where appropriate photographs of the product or packaging.

We will assess the issue and provide an appropriate resolution in accordance with applicable law and our refund/returns policy.

14. Evora Application

Use of the Evora application is subject to these Terms.

Certain features may require:

  • An Evora account

  • An active subscription

  • An internet connection

  • A supported device or operating system

We may introduce, modify, suspend, or discontinue features from time to time.

We do not guarantee that every feature will always be available, uninterrupted, or compatible with every device.

15. Accounts

You are responsible for keeping your account information and credentials secure.

You must not:

  • Share your login credentials with unauthorised persons

  • Access another person's account without permission

  • Attempt to bypass security measures

  • Use another person's identity

  • Provide false or misleading account information

Notify us promptly if you believe your account has been compromised.

We may suspend or terminate accounts where reasonably necessary to protect the Services, users, or our business, or where these Terms have been breached.

16. User Content

Some Evora features may allow you to submit information, notes, feedback, preferences, responses, or other content (“User Content”).

You retain ownership of your User Content to the extent provided by applicable law.

You grant us the limited rights necessary to host, store, process, display, and use your User Content to provide and operate the Services.

You are responsible for ensuring that content you submit does not violate applicable laws or the rights of others.

17. Intellectual Property

All intellectual property rights in the Evora website, application, branding, logos, designs, graphics, text, software, features, product content, and other materials are owned by or licensed to Evora unless otherwise stated.

You may use the Services only for their intended purpose.

You must not, without our prior written permission:

  • Copy or reproduce our protected content

  • Modify or distribute our software or content

  • Sell, sublicense, or commercially exploit the Services

  • Reverse engineer or attempt to extract source code except where permitted by applicable law

  • Use our trademarks or branding in a misleading manner

  • Scrape or systematically collect content or data from our Services

18. Prohibited Conduct

You must not use the Services to:

  • Commit fraud or unlawful activity

  • Interfere with the operation or security of the Services

  • Attempt to gain unauthorised access to accounts or systems

  • Introduce malicious code or harmful software

  • Abuse promotional offers

  • Misrepresent your identity

  • Harass or harm other users

  • Circumvent subscription or payment restrictions

  • Use automated systems to access the Services in a manner that imposes unreasonable load or violates our rules

19. Third-Party Services

Our Services may integrate with or link to third-party services, including payment providers, Shopify, shipping providers, analytics services, subscription platforms, or other external services.

Third-party services are subject to their own terms and privacy policies.

We are not responsible for the independent operation, availability, content, or policies of third-party services.

20. Availability and Changes

We may update, modify, suspend, or discontinue any part of the Services at any time.

We may perform maintenance, security updates, technical changes, or other modifications that temporarily affect availability.

We will use reasonable efforts to maintain the Services but do not guarantee uninterrupted availability.

21. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.

We do not guarantee that:

  • The Services will always be available or uninterrupted

  • The Services will be error-free

  • Information provided through the Services will always be complete or current

  • Particular wellness results will be achieved

  • The Services will meet every user's individual requirements

Nothing in these Terms excludes any guarantee, condition, warranty, or consumer protection right that cannot lawfully be excluded.

22. Limitation of Liability

To the maximum extent permitted by law, Evora will not be responsible for indirect, incidental, special, consequential, or loss-of-profit damages arising from your use of the Services.

Our total liability arising out of or relating to the Services will be limited to the amount you paid to us for the relevant product or service giving rise to the claim during the applicable period, except where a greater amount is required by applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, or applicable consumer rights.

23. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable costs arising from your unlawful use of the Services, violation of these Terms, or infringement of another person's rights.

This section does not apply to the extent that the relevant loss was caused by our own breach or negligence where such liability cannot legally be transferred to you.

24. Suspension and Termination

We may suspend or terminate your access to the Services where:

  • You materially breach these Terms

  • Your account is used fraudulently or unlawfully

  • Continued access creates a security or legal risk

  • We are required to do so by law

  • We discontinue the relevant service

Termination does not automatically remove rights or obligations that arose before termination.

Subscription cancellation will be handled according to the applicable subscription terms.

25. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using the Services, you acknowledge that we process personal information as described in that policy.

26. Governing Law

These Terms are governed by the laws of [INSERT COUNTRY/JURISDICTION], unless applicable mandatory consumer-protection laws provide otherwise.

Where applicable law gives you mandatory consumer rights in your country of residence, nothing in these Terms is intended to take those rights away.

27. Dispute Resolution

If you have a complaint or dispute, please contact us first so that we can attempt to resolve the issue informally.

You can contact us at:

[YOUR SUPPORT EMAIL]

Nothing in this section prevents you from exercising any legal rights or remedies available to you under applicable law.

28. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we may update the “Last updated” date above. Where required by applicable law, we will provide additional notice.

Your continued use of the Services after the updated Terms become effective may constitute acceptance of the revised Terms to the extent permitted by law.

29. Contact Us

For questions about these Terms, orders, subscriptions, or our Services, contact:

Evora / herEVORA
Business name: [YOUR LEGAL BUSINESS NAME]
Email: [YOUR SUPPORT EMAIL]
Address: [YOUR BUSINESS ADDRESS]
Website: [YOUR WEBSITE URL]

Important: This is a general commercial template and should be customised before publication, particularly the legal entity, jurisdiction, refund/return terms, subscription renewal/cancellation rules, free-trial terms, shipping rules, and the exact features of the Evora application. Mandatory consumer rights can vary depending on where you sell your products and services.